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Listed below are procedures that we may conduct to design or alter the configurations of your network, depending on your needs and business environment.  Our Cisco Certified Internetwork Experts (CCIE’s) are specialists with many years of experience, and are here to serve you.

Voice over Internet Protocol (VoIP) 

  • VoIP Basics
    • Packet Corruptions
    • Consistent Throughput
    • Gateway in VoIP
    • Selecting Gateways
    • Encapsulation of VoIP Packets
    • VoIP Protocols
    • Bandwidth Requirements
    • Codec Bandwidths
  • Signaling and Call Control
    • VoIP Signaling
    • Call Control Models
    • Signaling Translation
    • Call Setup
    • Call Administration and Accounting
    • Call Detail Records and Status
    • Address Management
    • Admission Control
  • Call Manager
    • Video Compression
    • Video Quality
    • Video Coding
    • Hybrid Coding
    • Scalable Layered Codecs
    • Switching Frames
    • Video Codecs
    • Dial Plans
    • Call Legs
    • Testing and Dialing Peers
    • Configuration of Dial Peers
    • Matching Dial Peers
    • Digit Collection and Consumption
    • Digit Manipulation
    • Conference Architecting
    •  Centralized Architecture
    • Distributed Architecture
  • Quality of Service (QoS)
    • QoS Problems and Troubleshooting
    • Contractual Agreements
    • Priority Levels
    • RFC and Other Standards
    • Classification and Markings
    • QoS Markers
    • DSCP
    • Non-IP Marker Fields
    • Marking Locations
    • Modular QoS
    • Class Maps
    • NBAR
    • Class-Based Marking
    • Congestion Management
    • Queuing Methods
    • Queuing Tools
    • Weighted Random Early Detection
    • Modified Deficit Round-Robin
    • Shaping and Policing
    • Traffic Shaping
    • Class-based Shaping
    • Frame Relay Traffic-Shaping
    • Traffic polic
  • Telephony Protocols
    • Real-Time Transport Protocols
    • RTP Configurations
    • RTP Packets
    • RTP Port Numbers
    • SSRC
    • RTP Header Extensions
    • RTCP
    • RTP Devices
    • RTP Formats for Video Streaming
  • Media Gateway Control Protocols
    • MGCP
    • MGCP Endpoints
    • MGCP Gateways
    • MGCP Call Agent
    • Calls and Connections
    • Events and Signaling
    • MGCP Digit Maps
    • MGCP Packages
    • MGCP Control Commands
    • Call Flows
  • Session Initiation Protocols
    • SIP
    • SIP Messages
    • Event Subscription and Notifications
    • Session Description Protocol
    • SIP Conferencing Models
    • AH Hoc Conferencing
    • Media Control Support
    • Schedule Conferencing
    • H.323 Protocol
    • Endpoint Aliasing
    • H.225 Call Signaling
    • Common Message Types
    • H.245 Control Protocol
    • H.245 Messages
    • H.323 Device Types
    • Gatekeeper Services
  • Protocols
    • Infrastructure Protocols
    • Network Access Translations
    • Port Address Translation (PAT)
    • File Transfer Protocol (FTP)
    • Trivial File Transfer Protocol (TFTP)
    • Dynamic Host Configuration Protocol (DHCP)
    • Domain Name System (DNS)
    • Network Time Protocol (NTP)
    • Multicast Routing Protocols


In addition to Cisco, Mossic offers product selections from other vendors. Please contact us for more information on product selection.How can we help? Please direct your questions and concerns to one of our customers service representatives.